About the role
We're looking for an organized and operationally focused Senior Administrator to support and streamline our day-to-day business operations. This is a hands-on administrative role for a proactive problem-solver who thrives in a dynamic, purpose-driven environment. You will oversee core administrative workflows, ensure seamless operational efficiency, and collaborate closely with internal teams to maintain high standards of service delivery.
Success is measured by high operational accuracy, smooth administrative workflows, excellent stakeholder collaboration, and the efficient execution of day-to-day business support functions.
What you'll be doing
You’ll manage daily enquiry processing, supervise the servicing team, and maintain tight risk controls across core administrative workflows. This includes executing accurate operational transactions, streamlining team turnaround times, and delivering high-quality monthly KPI and complaints reporting to keep operations running seamlessly.
Key responsibilities include:
- Processing approved cashback and refund payments while verifying banking details and supporting documentation prior to execution
- Tracking outgoing payments through to successful settlement and escalating discrepancies, rejections, or delays
- Managing daily servicing workflows on Euphoria, allocating tasks efficiently, and tracking ticket queues, turnaround times, and task accuracy
- Reviewing policy administration work completed by junior administrators to correct errors and ensure high-quality standards
- Overseeing policy lapse and reinstatement workflows while ensuring strict adherence to processing authority limits
- Acting as the primary escalation point for complex administrative and operational issues
- Monitoring team attendance, daily productivity, and timekeeping while providing continuous coaching and guidance
- Preparing, collating, and presenting monthly complaints, team productivity, and quarterly KPI reports for management
What we're looking for
Experience and qualifications
- 2+ years’ experience in policy administration or servicing within insurance or financial services
- Proven track record processing payments, refunds, or claims within strict controls and approval frameworks
- Sound understanding of policy servicing, including lapses, reinstatements, and policy amendments
- Demonstrated ability to produce accurate KPI, complaints, and productivity reports
- Nice to haves: Previous experience in a supervisory or team-lead role; tertiary qualification or certificate in insurance, financial services, or business administration; RE5 or FAIS regulatory knowledge
Candidates should be able to provide examples of operational workflows or payment controls they have managed, including team size, daily ticket volumes, and reporting frameworks delivered to management.
Technical and administrative skills
- Strong workflow management and ticket tracking system expertise
- Intermediate to advanced MS Excel skills for tracking, reconciliation, and reporting
- Exceptional attention to detail and accuracy in data and payment processing
- Strong problem-solving ability with sound judgment on operational escalations
- Clear, professional written and verbal communication
Work style
- Meticulous, process-driven, and highly reliable
- Hands-on, supportive supervisor who leads by example
- Calm and composed under pressure and tight turnaround deadlines
- Strong sense of ownership, accountability, and respect for financial controls
- Proactive in identifying risks, process errors, and efficiency improvements
Must Have
- 2+ years in insurance policy servicing
- Hands-on payment and refund processing experience
- Strong Excel skills
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Proven track record in workflow/ticket management
- Operational reporting
Nice to Have
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Supervisory or team-lead experience
- Relevant tertiary qualification in business/insurance
- RE5 or FAIS compliance knowledge.
Responsibilities
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Payment verification and execution
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Team workflow allocation and daily supervision
- Quality control of policy administration
- Operational KPI
- Complaints reporting
Why join Simply?
Joining Simply means becoming a vital part of a purpose-driven fintech that is actively reshaping the South African insurance industry. In our flexible and entrepreneurial environment, you will collaborate with smart, driven teams and own high-impact projects from initial strategy through to final execution.
What we offer
We offer a supportive and dynamic culture that prioritizes psychological safety and a desirable work-life balance. Here, every employee has the opportunity to see the real-time impact of their work and make a meaningful contribution to our collective success as we scale.
Salary
Competitive, market related
Security, peace of mind
Life, disability & family funeral cover
Employee wellness
Great culture
Supportive & dynamic environment
Psychological safety
Leave
20 days annual leave
A note on diversity
Preference will be given to candidates from previously disadvantaged groups, particularly to meet our employment equity targets in alignment with our commitment to BEE objectives.